FAQ

Choose your vehicle's Year, Make, Model and browse the category and the parts you need through our search-tool.

Alternatively, you may use the search bar on the top part of our website to search for a specific part number, your vehicle's Year, Make, Model, a part name and/or a combination of all of these.

Add the selected parts to your cart and complete the on-screen checkout process to place your order.

Check the fitment information on the product page and any details mentioned, including drivetrain, body type, position, and notes, to ensure perfect fitment of the part with your vehicle. You can also consult the fitment table provided below the product description.

If you are still unsure, contact us and our trained staff will guide you.

Yes, we guarantee perfect fitment of our products with your vehicle as long as all the fitment details listed on the product page are respected. In addition to Year, Make, Model, pay attention to any specific details noted within the fitment table at the bottom of product pages. This includes trim, engine, body doors, transmission, etc.

Yes, we sell both one-sided parts and kits.

Our auto parts niche is in the following 6 categories:

Suspension: From struts and shock absorbers to control arms, ball joints and stabilizer bar link kits.

Brake: Brake pads, rotors, drums, shoes and wheel cylinders.

Steering: Inner and outer tie rod ends.

Driveline and Axles: Wheel bearing and hub assembly.

Ignition: Ignition coils

Filters: Air filters, cabin air filters, and engine oil filter

We never compromise on quality and are committed to offering the highest quality aftermarket auto parts. Our products are manufactured by globally recognized leaders in their respective fields, ensuring that you receive only premium quality parts for your needs.

We do the hard work and due diligence, you enjoy the quality! Rest assured all our products are tested against strict industry standards and specifications and that they meet or exceed the required quality and safety standards.

While the terms "Strut" and "Strut and Coil Spring Assembly" are sometimes used interchangeably, it's important to note that a Strut refers to the shock-absorbing unit alone, whereas a Strut and Coil Spring Assembly includes the complete assembly of the Strut along with a coil spring and a strut mount.

Left side refers to the driver's side, and right side refers to the passenger's side of a vehicle.

We prioritize fast processing, preparation, and shipping for our customers. As a general note, we prepare and ship orders the same day (or the first business day after weekends and holidays). Delivery usually takes 1-3 business days. Refer to our Shipping Policy for more details on shipping.

Our products have limited life-time replacement warranty by the manufacturer. This includes manufacturing defects and issues with the part itself, but excludes any regular wear and tear or any damages caused by improper installation of the part. In case of need, please get in touch with our knowledgeable customer support team for further assistance.

We offer a straightforward and simple return policy for our customers' ease of mind. Please refer to our Return Policy for more information.

Parts Pioneer headquarters is situated in Toronto, ON, and we distribute our products from our warehouses throughout Canada.

HQ Office:
Parts Pioneer, Inc.
18 King Street East, Suite 1400
Toronto, ON
M5C 1C4

We distribute our products across Canada from our network of warehouses. Our supply chain and warehouse team work tirelessly to offer fast, free shipping on orders over $90 anywhere in Canada. For details, refer to our Shipping Policy.

Being a Canadian auto parts store and to ensure speedy shipping and delivery times of our high quality auto parts, PartsPioneer has a network of warehouses all across Canada from Quebec to Ontario to Alberta to British Columbia.

Yes, we do ship our products everywhere in Canada even to rural areas. However, some rural, RR, and remote areas may not be eligible for our free shipping. In such cases, you will have the option to cancel your order for a full refund. Worry not, we keep doing our best to expand the free shipping coverage to greater areas all across Canada. Place your order hassle-free, we will take care of everything else.